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Account Recovery: "gametag Or Other Info Invalid"


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#1 cgrumler

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Posted 04 October 2004 - 01:48 AM

I'm going through the process of X-Box Live Account Recovery. After I enter all of my credit card information that I used to start up my Live account, it says that it's invalid. And I entered everything as I did the last time. What gives?

#2 BigDaddyShoo

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Posted 04 October 2004 - 02:07 AM

If you are ABSOLUTELY positive all the info is correct (gamertag, cc #, phone #, & zip), then you gotta call MS directly to verify what you put in originally.

(First time I did an account recovery, I put my home number when it was supposed to be my cellphone)

Edited by BigDaddyShoo, 04 October 2004 - 02:07 AM.


#3 cgrumler

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Posted 04 October 2004 - 02:08 AM

Ok, I figured out my mistake and I've got the correct information entered now, but NOW it's saying "Your account cannot be used at this time. Try again later." What in the world?!?!

#4 BigDaddyShoo

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Posted 04 October 2004 - 02:10 AM

Sounds like someone else is using the account at that time. Are you sharing the live account with anyone else? Cuz the gamertag can only be on 1 xbox at a time.

#5 cgrumler

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Posted 04 October 2004 - 02:15 AM

Never mind. I just had to wait a few minutes, but now it's working. THANKS FOR NOTHING! tongue.gif i kid, i kid




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