New Or Refurbished Replacements Information
Posted 01 March 2006 - 05:59 AM
Posted 01 March 2006 - 03:07 PM
This still won't satisfu some gamers, though.
Posted 01 March 2006 - 03:34 PM
Nintendo, for instance replaces the case on all of their refurbs because it costs next to nothing to do so. They also selectively replace internal components depending on what passes the various tests.
Cases are relatively cheap to make in bulk... They sell Faceplates for $20 yet they cost <$1 to manufacture (since they're manufacturing them in such bulk).
Heck they sell child's toys with twice as much plastic as the 360 for less then $5
Somehow I doubt the internal electronic components are somehow cheaper then a plastic case.
I'd say you had another MS rep talking out of the wrong orifice.
Posted 01 March 2006 - 04:11 PM
The first rep, who didn't sound too sure of himself, said that it was a toss up as to which I would receive, a new unit or a refurb.
The second rep, who sounded a bit too sure of himself (eg: cocky), said that it would be horrible business for MS to send out refurb'd systems and that I should expect nothing less than a brand new console if my original was unable to be fixed in a timely manner.
I am now awaiting the box for my 2nd repair order, which should've been here on Monday, and its now 10am Wed. Heh. I guess it's time to dial up support again.
Either way, I honestly can't see MS replacing the guts of the console and not the cases, as stated above, its usually the other way around.
Posted 01 March 2006 - 07:57 PM
Posted 03 March 2006 - 08:42 AM
Posted 03 March 2006 - 09:43 AM
Good stuff! Thats great to hear. May I ask what the MFR date of your new console is?
I can only hope that my 3rd console will be error free.
Edited by sp4zzj4zz, 03 March 2006 - 09:44 AM.
Posted 03 March 2006 - 04:42 PM
Posted 03 March 2006 - 07:18 PM
Posted 03 March 2006 - 11:28 PM
Posted 04 March 2006 - 12:49 AM
It was scratched and stained. There was a cover over the IR port but nothing else. I also noticed that the dvd drive did not sit flush with the faceplate when closed. Needless to say, I wasn't happy upon inspection.
I hooked it up and was going through all the setup when the screen froze with a bunch of lines on it and then after reboot I would only get the 3 red lights (error code 21). It looked to me like some moron at MS unpackaged some 14 year old's Xbox 360, hooked up the console and when it displayed the setup up screen he said "Dis one here is good to go Frank."
Posted 04 March 2006 - 07:56 AM
and the cost to make a new case.... thats bullshit... that dumb ass tech was only telling you that to calm youdown about getting a refurb unit back...
let me set the record straight with you kiddies about the definition of refurb.
refurb no matter what market your in. is exactly this.
when an item is brought in it is tested, the test time varies from company to company but generally it is tested for full functionallity and also for the issue it was replaced for.
if the issue does NOT show up they deam it usable and they clean it up.. reformat the hard drive reflash the firmware.. and repackage it as a refurb REGARDLESS if there is truly and issue or not... if they cant make the issue happen then in their eyes there never was an issue.
IF there is a visible issue with the unit, IF there is a fix they will fix it clean it up,, firmware hard drive yada yada and put it back into the refurb pool.
if its not fixable.. then it is torn down and most of the time the usable parts are removed and used in other refurbed units..
nothing is thrown away in this type of electronics that doesnt have to be.. why throw something away thats usable.. that would be totally retarded for them to do so.
I dealt with this when i worked at gateway on a daily basis..
refurbed is exactly that.. a refurbished unit.. checked for issues and if issues are found they are repaired...
make no mistake about it.. if you get a refurbed unit many times your getting someone elses crap.
one thing to remember with the xbox's that are refurbed.. the ehating and dvd rom issues were something that MS knew about well in advance of the lauch, this isnt something that just happened,, this type of issue doesnt just come out of the blue.. It is cheaper for Ms to launch the xbox and replace the units that are bad, then it is to delay the launch and put more time and money into the R&D of the unit... thats just the facts. and they are undeniable.
anyways.. i would truly hate to have to send mine back and get a refurbed. even though i have purchased SEVERAL refurbed xbox 1 units and never ever had an issue.
i wouldnt feel so bad since they proved to have a fair refurb group but its still the point of paying all this money for a new unit thats totally shit,, and sending it back and getting someone elses junk....
Edited by LESTAT, 04 March 2006 - 07:59 AM.
Posted 05 March 2006 - 08:21 AM
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