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How Do I Keep My Discs from Getting Scratched?


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#16 nekkron99

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Posted 14 March 2007 - 11:42 PM

QUOTE(hanksemenec @ Mar 13 2007, 08:48 PM)  

I just put in a new Crack Down disc. As soon as xbox started, noise came out of the DVD drive and the disc was scratched. The unit is upright and it was not moved or bumped.

I wander how many people had the same experience.

Hank

Many. Hope you bought that 3-dollar insurance from Gamestop!

#17 Deekstar

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Posted 15 March 2007 - 02:07 PM

originally had that problem but added some foam tabs on the underside of the drive cover theres a thing about it on llamma

#18 teflon067

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Posted 23 April 2007 - 10:17 PM

I've had one heck of a time with Microsoft regarding this problem.

First a little background, if you aren't interested, skip this paragraph. I bought my original 360 on launch day (xbox #1), and was oh so lucky enough to get one with a faulty power brick (though I didn't realize it at the time). So within a week my 360 gives me the red lights. Of course I called MS and got a replacement, BUT they sent me a box only big enough to hold the console, not the brick as well (since at that time I didn't know it was the brick that screwed me, I didn't think about it). No hassle at all and I got a new replacement console (xbox #2). Later I started reading some of the forums and discovered the power brick issue, and at about the same time my replacement 360 gives me the red lights. So I call MS to tell them I'm getting red lights, and that my power brick is one of the defective ones. They appologize for not catching it earlier and I get another replacement (xbox #3), this time with a new power brick.

It is at this point I'd like to tell you how well I take care of my 360. I keep it laying horizontal, on top of a secure desk (no shaking), nothing ever bumps into or hits the console or desk, I dust all I can with a Dust-Off spray on a monthly basis, I never travel with it, I always take my discs out of the console when not in use, and I always store the discs in their original cases.

The next problem came up pretty soon after getting the new replacement, I just didn't think it was caused by the 360 at the time. I'd been playing Oblivion for a little while, and occasionally noticed an increased amount of noise coming from the disc drive. I didn't really think anything of it and continued playing. A short while later and I was presented with a disc read error. I opened the tray and lo and behold my disc had one or two little radial nicks on it. For some reason at the time I thought I must have scratched it myself somehow and decided to repair the disc and not think anything of it. Then there was a period of time when I didn't really use my 360, though I still maintained it. After a while I started playing games again. I played Amped 3 for a little while and it was scratched by the console, though was still playable so I ignored it. I played Oblivion somewhat frequently; every once in a while it would have a new scratch on it untill it eventually became unplayable. Dead Rising came out around that same time; on the first day I had it my 360 scratched it, and it was no longer playable. Of course by this point I'd realized my 360 was the cause of the scratches. So I call MS, they tell me the whole deal like "Oh, it's user error" blah blah blah, and they tell me I need to check with the store I bought the games from to get replacements. I give them the benefit of the doubt and make doubly sure I'm doing everything I can to prevent the disc scratches. Some guys I know over at Gamestop were nice enough to get me replacement copys of Oblivion and Dead Rising.

I go another two or three months without too much of a problem; the only game that gets scratched often is Oblivion, so I just decide not to play it. Then Gears of War gets released, but is rendered unuseable by my 360. Again, I call MS, I tell them I've been following their instructions to the letter. After and hour or two on the phone a manager OKs the repair. So I get what I think is xbox #4 (more about that in a minute). I decide to get another copy of Oblivion, this being what I think is a new console and all. After a few months, same thing happens, it is scratched to the point of unuseability. Guitar Hero II just came out as well. First day, it gets a minor scratch in just the wrong spot; I could no longer play at a certain venue without it producing a disc read error. I immediately got a replacement of course. As soon as I got home I called MS again, and as I was writing down the console's serial number to give to the support agent, I noticed the number was the same as my previous one; even though all others before it were different. The MS agent told me simply, "We have done extensive testing on this problem, and have found it's only cause to be user error. If you send us your console with this problem, we will send it back." They would refuse to repair the console, and basically told me that last time I sent it in, they merely sent it right back.

Microsoft is lucky I enjoy my 360 so much, otherwise I'd just get rid of it and never deal with it again. So instead I've decided I'm going to trade-in my current console at Gamestop toward the Elite for $250, and get a 2 year warrantee through them, bypassing MS support all together.

#19 sk84life290

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Posted 08 May 2007 - 03:27 AM

TAKE CARE OF THEM !!!!!!!! blink.gif grr.gif grr.gif

#20 TonySev

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Posted 11 May 2007 - 11:28 PM

same thing happened to me and my Crackdown disc!

the drive makes a loud sound like the spinning is coming to an abrupt halt during some load times while playing. now I can't play the saved game (it infinitely spins the Crackdown logo during loading). before that the Demolition training video just wouldn't play. both situations, no errors, just infinite loading or hanging.

I saw multiple tiny radial scratches or nicks on the disc. I've never had this problem before or with any other games. thought it odd that the original poster mentioned Crackdown too. fyi - my console is horizontal and wasn't bumped at all.

btw, it is a backup copy of Crackdown on a Verbatim DL 2.4x +R. I have a Tosh-Sam M28 5.2A firmware. I'm wondering if it is due to the high read speed set for backups.

#21 daunte

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Posted 12 July 2007 - 05:16 PM

I realise this is an old thread, but since no one mentioned it...

The disc scratching issue is widespread and well documented. Some intersting articles and even some video journalism done on it. There's a large number of Xbox's out there that come with a particular DVD drive that didn't have the little buffers inside to support the disc. Apparently also the consoles with drives that do have the buffers have been known to consistently leave these radial scratch marks after extended play. 5 hours or so I think.

#22 Alex_S_61

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Posted 14 August 2007 - 09:44 PM

i cant play my gears of war campaign because my little brother picked up my xbox when i was playing and it scratched the hell out of it

#23 deilzfcjk

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Posted 14 August 2007 - 10:23 PM

QUOTE(Alex_S_61 @ Aug 14 2007, 10:20 PM)  

i cant play my gears of war campaign because my little brother picked up my xbox when i was playing and it scratched the hell out of it


sorry but you should've made a copy of it. Should slap your brother around next time he does it. Haha!

Edited by deilzfcjk, 14 August 2007 - 10:28 PM.


#24 onlyking

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Posted 25 August 2007 - 02:09 PM

that's right

#25 chimichong

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Posted 21 September 2007 - 09:32 AM

QUOTE(twistedsymphony @ Mar 24 2006, 02:20 PM)  

-If you absolutely MUST set the disc down, ALWAYS set it down on the "shiny side", NEVER set it down on the "label side". The way discs are designed the shiny side has a .6mm thick protective plastic layer, the label side of most discs offers no protection at all. If you scratch the shiny side it is probably repairable, if you scratch the label side, there is no way to repair the disc, you will have to buy a new one.


what is wrong with you? who in there right mind puts a disk down on the shiny side? I've completely scratched a label off a cd before and it didn't evn effected it.


#26 Heet

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Posted 21 September 2007 - 10:25 AM

Nothing's wrong with him, he's right.


You just learned something new. smile.gif

#27 Boiker

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Posted 24 September 2007 - 11:35 PM

QUOTE(Heet @ Sep 21 2007, 11:01 AM)  

Nothing's wrong with him, he's right.
You just learned something new. smile.gif


I'm confused. So when I take my disc out and place it with the label making contact with my desk I am actually taking a bigger risk in scratching the disc than I would be taking it out and placing it with the data side in contact with the desk? That is some very interesting information ph34r.gif

#28 SlickBrick

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Posted 28 September 2007 - 07:16 PM

Thanks for the boss (do people still say boss?) post! I agree: disc scratches are almost ALWAYS a user error -- show some respect for your games, people!

Keep up the boss-hoss work!



#29 Polto

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Posted 28 January 2008 - 07:05 PM

any1 know if discdefender will be harmful to the disc? http://www.discdefen...m/DiscDefender/

#30 Millerboy3

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Posted 03 February 2008 - 12:47 PM

i think they will be fine.




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