Posted 07 January 2004 - 05:44 PM
I emailed them on Dec 29th asking them about the ship date and I just wanted an explanation of why it was going to take so long to ship (when they say that there shipping department is unaffected by the holidays). When you fill out a contact request there are multiple warnings, warning you to only send one email about any particular question and that it could take them upto 72 hours to reply. So, I waited a full 7 days and heard nothing (I figured I would wait until Jan05 to see if it actually shipped or not).
Jan05 came around and I checked fedex's website. To my suprise it had been updated and it now said that the expected delivery date of my package was Jan06, 10:30 AM. Hell Yes!! I was excited so I made plans to be home the morning of Jan06 to make sure that I was able to recieve the package from the Fedex man. 9:30, 10:00, 10:30, 11:00... still no Fedex. I checked the the tracking info again and it said, "No Scan information is available for this package at this time." This essentially means that the package had'nt been moving anywhere and most likely had'nt even been put on a truck.
So, I called Fedex and talked to a Support Rep. She told me that the package had not even been picked up yet. That modchip.ca had not requested a pickup for this particular package. At this point I am getting seriously annoyed. I emailed them in the evening on Jan06 explaining that I had not even heard back since I sent my initial email on the December 29th and explained that I was'nt satisfied with the way that I was being treated and I also informed them of how dissapointed I was that they would claim 18-24hour delivery and then not even come close to making that happen. It is now the afternoon of Jan07 and I still have not recieved a reply. I just sent them a request for their phone number via their request form and I'm hoping they will atleast be decent enough to discuss this with me over the phone. I have tried to remain professional throughout this whole ordeal, but my patience is quickly running thin.
IF ANYONE HAS THERE NUMBER PLEASE EMAIL IT TO ME AT email@example.com !!!!
Posted 07 January 2004 - 06:25 PM
1/8/04 I now think I may have caught them on the cusp of running out of stock. Everyone is out of stock, so I'll just wait. They have since updated their website to reflect their lack of stock. They are currently exhibiting good communication of their situation.
Edited by figdish, 08 January 2004 - 05:02 PM.
Posted 07 January 2004 - 06:31 PM
See, all I wanted was a little *$&*%(#*$& communication. I'm completely fine with waiting, I just wanted to know what the hell was going on. I'm happy again, they just need to keep their page updated regularly and tell people that these chips are OUT OF STOCK and not "Fully in Stock" like they claim. Jesus!
Posted 08 January 2004 - 02:10 AM
Posted 08 January 2004 - 05:38 AM
|We have cancelled your order as requested. Nothing was charged to your credit card.|
Well they are pretty good about the emails at least on my end. Try sending them another message.
Posted 08 January 2004 - 06:12 AM
Posted 09 January 2004 - 07:17 AM
In any case, I've tried to figure out what was going on for a week, without emailing them. After a week and not seeing a THING with their tracking feature, I figured something was up so I emailed them. Got a form letter saying to wait basically. Nice thing seeing a disclaimer for an online business saying it could take 72 hours for a reply. Think they assume people are fooled into thinking that email gets to them by way of telegram. Strike 2.
So far in from receipt of order to their mass email response to the delay, they give this website: http://www.modchip.ca/bo1.html
And this is what disturbs me most of all, and I quote:
"If you order tracking number doesnt work its not shipped and you need to check this page for details - PLEASE DO NOT EMAIL ASKING ABOUT HTE ORDER THIS WILL CAUSE YOUR ORDER TO PEND LAST AND POSSIBLY NOT BE SHIPPED."
What online retailer, that has so far failed in updating it's in stock (to me it looks as if a bait method to make sure you buy from them), then tells you if you ask about it's status after being mislead and put on hold that if you even ASK about where it is or what is going on, you will be bumped to the bottom of the list or possibly not even be sent it????
WTF IS THAT?
AND I WAS ALREADY CHARGED!!
THEY HAVE MY MONEY, MISLEAD ME ON IT'S AVAILABILITY, AND THREATEN MORE PROBLEMS IF YOU ASK ABOUT IT?
That to me is absurd, and all those problems are the exact reason why people are scared of ordering online. I have never had any online company in all my transaction pull those in unison, and none ever give a warning (AFTER DELAY) that I shouldn't ask about the situation.
I'm crossing my fingers, and will give it to the end of january. I'm somewhat reassured by a few of the positive comments from earlier on this company, but from my perspective right now, this is either a company in shambles losing it's grip on customer satisfaction and business ethics, or a last ditch scam operation.
Posted 09 January 2004 - 07:45 AM
"We have prepaid for the inventory to ensure we will always be the first to have stock."
And they charge about $15 more.....sigh. More and more not looking too good. I'm waiting for a return email from mods4less for a guarantee I will be shipped immediately and to confirm availability status for listed date, and I'm cancelling my order with modchip.ca. Why pay more, get charged before something is shipped, warned not to ask questions, be mislead on availability, and worse.
Posted 09 January 2004 - 10:19 AM
PS I am emailing a link to this thread to them.
Posted 09 January 2004 - 07:34 PM
Posted 11 January 2004 - 01:57 AM
Posted 13 January 2004 - 12:39 AM
they can kiss my...
If they keep hitting me with those kind of prices pretty soon i'm going to be punch drunk
Posted 13 January 2004 - 11:30 AM
Too bad the worst you can do to company's like this is spread your experience, you'd think places that pull this should have some sort of control device to keep them in check. The most they get is a "shame on you", and with the prices they charge they grin and bear it all the way to the bank.
Lesson is, you don't ALWAYS get what you pay for, so bargain shopping isn't so bad.
Posted 13 January 2004 - 03:00 PM
Posted 14 January 2004 - 08:23 PM
"Jan 14th - All x2lites have been shipped except cod orders, if you have a cod x2 LITE forward us your order confirmation to firstname.lastname@example.org and let us know if we should ship it out.
Jan 14 - We expect plus and pro stock Jan 19th."
So after waiting almost 2 weeks for this carrot, it's a switch. The shipment was only for x2 LITES, how convenient they don't state that till the last day of the promised day of arrival. So everyone that ordered pro's or pluses, which I imagine is the bulk of what was ordered, must follow another carrot until Jan 19th. SO fine, I don't feel like getting hosed by another "company" and deal with the credit card nightmare this will become if possible, so I will wait until Jan 19th. I wish this wasn't online business. In the real world, company's that do this will compensate you for their BS, whether out of shame, losing local business, or because they TRULY feel empathy for the situation. What are the odds they will knock down their prices, which I haven't heard one person say they are low? Pay for the difference in super fast shipping? Well I'm willing to bet I won't even hear from an actual person once the shipment is ready OR sent. Why you ask? Cause people like this don't give a rat's ass, and it has been apparent since I placed the order.
I'd love to be proven wrong, but it's long past the point where it can be said it was all a mistake.
To the people who HAVEN'T ordered here, I strongly suggest to take your business elsewhere, anywhere. I can't guarantee it will be better, but I sure can't see any possible way it would be worse.
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