I just hesitate to praise a company for doing something it is supposed, no Obligated to do in the first place. So... thanks for fixing your mistake?
Exactly. What a sad world we have come to live in where we deem this to be "exceptional service". IT WHAT THEY BLOODY WELL SHOULD DO!!!
Reminds me of MS' initial RROD replies with their ohhh-so-generous we-will-fix-your-RROD-because-we-sooo-good-to-our-minions attitude. It's not a privilege to buy something that works, it's a right!
They are shipping these 2day air UPS.. I submitted my ticket to them on saturday and got my new guitar in the mail earlier today using their express shipping method--which is free you just have to let them put a hold charge on your CC until they recieve the old guitar back. They also pay for return shipping as well! Pretty dang good customer service!
mine fucked up the strum bar would read 2 notes instead of 1 and i i contacted they shipped me a new one ups 2nd air just had to send the old one back in after it got here.
Yeah, MS did similar with the RROD issue in the beginning. Now, its something like 1-month turn-around?
Edited by vanxman, 29 November 2007 - 03:16 PM.