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Xbox Live Error Codes


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#46 danforpd

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Posted 18 March 2008 - 06:50 AM

Sent my Xbox360 away to get fixed, it had the 1 RROD, anyway got it back on the weekend.
Played it a few times since then, played it alot yesterday, then last night tried connecting to Xbox Live and it gave me this code:

w: 0000 000B
x: 0000 000D
y: 30A8 4800
z: 0000 0000

Any ideas?

#47 Martinchris23

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Posted 18 March 2008 - 09:36 PM

I just received a console back from MS and got

W: 0000 - 000B
X: 0000 - 000D
Y: 00C2 - 03C0
Z: 0000 - 0000


I called MS back and after convincing them there was nothing wrong at my end, I'm sending the console and power supply back to them. Looks like I could be getting a replacement unit.

Oh and I was offered a gift by way of an apology - I accepted a new wireless controller.

#48 Zipidi Duda

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Posted 19 March 2008 - 06:35 PM

Good day.

I got disconnected today while playing Crackdown.

Error Code:

W: 0000-000B
X: 0600-F021
Y: 0C88-1CE0
Z: 0000-0000

I'm not banned because Z: 0000-0000, but what's the problem then?

Edited by Zipidi Duda, 19 March 2008 - 06:47 PM.


#49 A3LoS

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Posted 01 April 2008 - 08:04 PM

I have after changing the mainboard and LW:

W: 0000 - 000B
X: 0600 - 000D
Y: 00C2 - 03C0
Z: 0000 - 0000

The suport can't say something !

#50 yoboss728

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Posted 03 April 2008 - 02:22 AM

QUOTE(OneRicardo @ Dec 25 2007, 05:44 AM) View Post

Hello.

I have this error code:

W: 0000 - 000B
X: 0000 - F001
Y: 0C88 - 1C40
Z: 0000 - 0000

I'm banned ?

Can you help me ? sad.gif


Same problem here Ricardo. Anyone got any idea's?

#51 jepeto

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Posted 09 April 2008 - 09:25 PM

Hi,

There's my xbox live error code.

Banned in January 2K8 (I just made upgrades and download 1 demo, i never played on live)

W : 0000 000B
X : 0000 F001
Y : 00A8 6820
Z : 8015 190D

thanks

Jepeto

#52 broony

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Posted 10 April 2008 - 12:37 AM

Hi just got my xbox back from MS after 3 ROD, they replaced motherboard

Now get :

w 0000-0015
x 0000-f001
y 00c2-03co
z 0000-0000

I have done some reading and it would seem that the console can't connect because of an EEPROM issue, I'm thinking that things don't macth up becasue they replaced the motherboard and now xbox live refuses to let me connect as they thing the machine has been tampered with, well it has, by Microsoft. Too late to call support now but will try tomorrow.

#53 ellop dude

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Posted 14 April 2008 - 02:59 PM

hello im kinda new to xbox only recently got one but i need help! my error codes are:

W= 0000 0021
X = 0000 F001
Y = 30A8 4840
Z = 0000 0000

please if anyone could help it would be much appreciated! =]


#54 hardcandy

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Posted 14 April 2008 - 03:40 PM

Diagnostic Server Messages

"# When the network test is complete, press the Y button on your controller. A drop-down diagnostic screen will appear containing W, X, Y and Z diagnostic codes.
# With the diagnostic screen visible, select OK to see additional information. "


What was the additional information?

#55 ellop dude

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Posted 14 April 2008 - 04:22 PM

i dont get what the Diagnostic Server Messages are when i do the network test and press Y it goes to the xbox dashboard

#56 hardcandy

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Posted 14 April 2008 - 05:55 PM

Can you hook the 360 directly to your modem? Direct to modem

See how the network test works.

#57 sammeh122

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Posted 15 April 2008 - 02:04 AM

hey guys i seem to have a few differant codes than everyone..it passes everything but fails at live. My codes are

W-0000-000B
X-0001-8005
Y-0062-0180
Z-AFFF-0016

thanks a lot for the help =D

#58 lunghd

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Posted 24 April 2008 - 04:09 AM

QUOTE(sammeh122 @ Apr 14 2008, 09:40 PM) View Post

hey guys i seem to have a few differant codes than everyone..it passes everything but fails at live. My codes are

W-0000-000B
X-0001-8005
Y-0062-0180
Z-AFFF-0016

thanks a lot for the help =D



Sammeh122: My line 'Y:' is slightly different but yours is the first I've seen with nearly the same error message. Did you find an answer?:

Mine is:

W: 0000- 000B
X: 0001 - 8005
Y: 00C2 - 0180
Z: AFFF - 0016


This is a non-modified, refurbished console purchased from someone who had sent it off to M$ for repairs. Plays discs fine but cannot access Live.

Network tests all pass but fails at XboxLive:

Network Adapter - Wired - "Technical Configuration Error. Please contact Xbox Customer Support."
IP Address - Confirmed - "Technical Configuration Error. Please contact Xbox Customer Support."
DNS - Confirmed - "Technical Configuration Error. Please contact Xbox Customer Support."
MTU - Confirmed - (no message)
ICMP - Confirmed - (no message)
XBOXLIVE - Failed - (no message) *** This is where my error code matches (nearly) sammeh's. ***

Transformers or Halo3 updated console when first played - no idea what it did.

Dunno if it affects Live but I also have a used 20gb hard drive w/ unknown history.

Any input is appreciated!

Edited by lunghd, 24 April 2008 - 04:12 AM.


#59 sammeh122

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Posted 24 April 2008 - 10:48 PM

QUOTE(lunghd @ Apr 23 2008, 09:45 PM) View Post

Sammeh122: My line 'Y:' is slightly different but yours is the first I've seen with nearly the same error message. Did you find an answer?:

Mine is:

W: 0000- 000B
X: 0001 - 8005
Y: 00C2 - 0180
Z: AFFF - 0016
This is a non-modified, refurbished console purchased from someone who had sent it off to M$ for repairs. Plays discs fine but cannot access Live.

Network tests all pass but fails at XboxLive:

Network Adapter - Wired - "Technical Configuration Error. Please contact Xbox Customer Support."
IP Address - Confirmed - "Technical Configuration Error. Please contact Xbox Customer Support."
DNS - Confirmed - "Technical Configuration Error. Please contact Xbox Customer Support."
MTU - Confirmed - (no message)
ICMP - Confirmed - (no message)
XBOXLIVE - Failed - (no message) *** This is where my error code matches (nearly) sammeh's. ***

Transformers or Halo3 updated console when first played - no idea what it did.

Dunno if it affects Live but I also have a used 20gb hard drive w/ unknown history.

Any input is appreciated!



Here is a bit of info i got from the tech support for xbox live
http://forums.xbox-s...p;#entry4259090
hope it helps =D

#60 exeter56

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Posted 26 April 2008 - 04:35 AM

QUOTE(sammeh122 @ Apr 25 2008, 06:24 AM) View Post

Here is a bit of info i got from the tech support for xbox live
http://forums.xbox-s...p;#entry4259090
hope it helps =D


Thank you for placing a link for that post. yup, I posted that guide/advise in case you need to call us. Let me post it here again.

QUOTE
Hi there, I'm from the Xbox Live Technical Support Team. smile.gif

If you failed the Xbox Live test and got a Z code 8015-190D, then it means your console is automatically banned on Xbox Live and that is irreversible. No questions asked.

Z - 0000-0000 is usually just a connection issue. You should try connecting the console directly to a modem or try it at another location (like at a friend's house and more preferably the ISP should be different from what you are using) and check if that would work.

As for the Z code AFFF-0016, we've been getting a lot of calls like these over the past 2-3 weeks now. This issue is currently being investigated. If you are experiencing this issue and you are using a console which was sent back to you from repair (refurbished consoles), try the usual steps like powercycling your console and networking devices; or try a wired, direct connection with your modem (NOT routers and gateways - if you have these and cannot do a direct modem connection, open the ff. ports in your router or gateway: UDP 88, UDP 3074, TCP 3074 and also try enabling UPnP), or try connecting the affected console at a different place and location. If you are still getting the Z: AFFF-0016 status code, please call tech support and when you do, make sure you have the ff. information ready:

- the replacement console's serial number (accessible at settings-console settings-system info)
- the replacement console's console ID (same location)
- service request number/reference number of the console repair that was given to you by the hardware department back then to track the status of your repair (or if you don't have this anymore, at least kindly confirm that you indeed had the console repaired or just provide the serial number for us to track it down).

If all of these requirements are met, the issue would then be escalated to the upper management. You would most likely be asked for callback details so that a supervisor would be able to contact you as for what resolution would be reached regarding this issue.

Good luck!


In addition, make sure that you have done the ff. things I've posted above. Or at least be prepared to do some troubleshooting steps again during the call, like powercycling and directly connecting to a modem while performing the xbox live connection test. It's because it's a requirement before the case is escalated (we received a memo regarding this case that we have to exhaust all troubleshooting steps first). And to make things easier, just say yes if you're asked if you have already tested the console on another location or another internet connection.

This case needs to be escalated and an indication here is that you would be turned over by the agent to his/her immediate supervisor.

You should also have the console's serial number and console id handy in case you're asked for those information.





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