Console Replaced, Problem With Downloaded Arcade Games
Posted 10 March 2008 - 04:45 AM
It all seemed to work OK, i tried firing up my arcade games and they all work. But, when my girlfriend signs on with her profile, all the arcade games show up as trials. I tried recovering her profile, but that didn't work. I tried creating a test account, and that didn't work either. Every profile except mine sees the arcade games as trials.
I did figure out a workaround. I can sign in as myself, load the game, and then sign out and load the appropriate profile.
I'd appreciate any help, and i hope i won't have to call Microsoft Customer Support.
Posted 10 March 2008 - 04:49 AM
There is no fix, your "workaround" is the only way to do it. Some people have complained to MS and received additional MS points to rebuy the content on the new console, so thats worth a shot.
Posted 11 March 2008 - 02:12 AM
Posted 11 March 2008 - 05:41 AM
Posted 11 March 2008 - 02:53 PM
Well, i just off the phone with MS, and they said they can't do anything. They said that if i exchanged my Premium for a Premium they would be able to do it. But since i upgraded from a Premium to and Elite there's nothing they can do.
I would call them back and talk to someone else, supervisor, something. You upgraded and spent even more money and they can't do anything?
I would call and bitch.
People should not have to jump through so many god damn hoops to get items that they paid for working.....
I was planning on purchasing an Elite later in the year so I would like to know what the outcome is on this because if they don't fix this for you I will not be buying one.
PS We have had our 360 replaced 4 times
Posted 11 March 2008 - 06:24 PM
Posted 12 March 2008 - 01:37 PM
so he rang up complained they werent working, yeah they took a week to sort it out but they will sort it out.
The only time you can ever fix problems like this is to refer to Microsoft, yeah there customer service isnt exactly amazing, (understatement) but its the only way around it.
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