Order Number: 5172
Date Ordered - Tues, March 15th 2011
Whats up guys. I'd like to share my experience with my dealings at acidmods.com. I went there to order the x360usb pro and probe 3. Of course like everywhere, the first batch was sold out. Now, I did not
notice that it said "Sold Out" on the front page. So I went through the order process only to notice it after I had already placed my order.
So, I replied to the confirmation email, asking to cancel my order.
When I get a call on my cell phone from an unknown number, I don't pick up. When I was in class, I had a few missed calls from the same unknown number. So on my break, I called it to see who the hell was calling me. Turns on, it was the guy from amshop (I think thats the acidmods shop place). He told me that if I wanted to cancel my order, he could do that no problem. But he wanted to speak to me first and let me know that in a few weeks, they'll have the x360usb pros again, and with the cases. He told me if I want, He'll process my order and make sure I definitely get one of those.
He told me if I want, he can ship the probe 3 to me first, which they'll have there on march 21st. Or, he could ship everything together a week later when the usb pros get there. I asked him to ship the probe 3 first. He was very nice about doing that. I asked if there would be a shipping charge for that, since it's now 2 seperate things being shipped. He told me not to even worry about it.
He then sent me 2 new confirmation emails just to keep everything square.
So Monday, the 21st, they should have the Probe 3's, which means I should be getting mine shortly after. I'm pretty sure he said they ship from Oregon. Im in CT. So shipping shouldnt take too long. We'll see how it goes with shipping times, tracking info and all that. But so far, I am very impressed with their customer service and communication. I can call or email this guy, and he's right there to help.
Oh, and I'm not in any way associated or affiliated with this company. lol. I've been a member here on X-S since 2003. I really just want to share my experience with this online shop. Good companies deserve to be talked about just as much as the bad ones do.
I'll report back after i get the probe 3, then again after that x360usb pro. But so far, so good