QUOTE(wlintek @ Jul 19 2007, 11:06 PM)
the PS2 is designed to be placed vertically and horizontally so is xbox360. if you move the PS2 from vertical to horizontal it does not scratch disc while playing. the funny fact is: every new xbox360 from box has a sticker telling user not to move the console while playing.
i reckon ms does need to review the design of the dvd rom. not only disc scraching but also the problem with the samsung drives being unable to eject known as the magnet is too strong for the motor to drive the tray via a rubber belt. actually the same problem existed in the samsung drives for xbox1. surely ms does not know/care what has been going on. are their service centres required to feed back those info?
ms did great job on the security to protect the console . sadly they did not pay the same attention to the hardware design.
I work with PS2 repairs (I repair 360s too, here in Brazil)
PS2s can and WILL scratch discs too if it's not in a good working condition (dust or weak laser)
The clicking sound people hears when it does "DRE" is the lens hitting the disc, like a "punch". Since the disc is spinning, it does scratches in a circle shape. The case with Xbox 360 is a bit worse because the discs are DVD Dual layer (more sensitive to scratches than single layer) and the fact that 360 discs spin much faster, making deeper grooves on the disc when the lens touch the disc (which should never happen.)
In CD ROM/CD audio players the focal distance is a bit bigger so the lens don't need to be so close to the disc. I guess you never heard of a Playstation or Sega Saturn scratching discs, did you ?
This is a issue with the DVD design (the lens have to be close to the disc) and all Microsoft and Sony can do is replace the discs. The issue with Playstation 2s is less worse just because the discs spin in a slower speed.
I hope this was informative.
And yes I don't think people can ask 5 mil for a scratched disc which can be easily replaced. Maybe the guy is pissed because he has to move his "fat ass" out to get the disc replacement ... lol