the account issues delays are a two part problem.. which are now being fixed. the first part is the automated recovery system that relies on the email system is hlaf dead. The second half, is that I had people forwarding to my email info to get them fixed, problem there.. I don't check email much. also heavy use of spam filters etc was nailing some people.
the pinned topic in this forum, XS ACCOUNT RECOVERY is revised, and will help fast track account issues.