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> Microsoft on Wireless Headset Issues
Xbox-Scene
post Dec 12 2006, 07:43 AM
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Microsoft on Wireless Headset Issues
Posted by XanTium | December 12 01:43 EST
 
From Major Nelson's Blog (Larry Hryb, Microsoft's Xbox Live Director of Programming):
[QUOTE]
I spoke to the accessories team regarding the feedback from some members who have experienced issues while using the Xbox 360 Wireless Headset(buy now - US$49.90), including difficulty syncing the headset to the controller, reception interference and audio sensitivity. The team wanted to let you know they are committed to providing the highest quality accessories for Xbox 360 and they would like to assist in troubleshooting and resolving those issues, whether by replacing or repairing the units under warranty. If you are experiencing any of these issues with the Wireless Headset please call 1-800-4-MY-XBOX.
[/QUOTE]

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mlapaglia
post Dec 12 2006, 07:03 AM
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how about testing the hardware before you send it out in mass production!?
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SteveOA
post Dec 12 2006, 07:43 AM
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I talked to him personally today about this while at the XNA open house, me and a listener from my show. I'm glad to see that they finally admitted it and that they are now doing something about it
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ILLusions0fGrander
post Dec 12 2006, 07:55 AM
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cool stuff if they fix it... after that and a 20 dollar price drop, ill be more than happy to pick one up!
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vanxman
post Dec 12 2006, 07:57 AM
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What should non-US based customers do?
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tnbigdawg
post Dec 12 2006, 08:24 AM
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They'll fix it under warranty only? But it's a fault in their design(I guess the "launch" controllers?) so shouldn't it be a recall instead? As in the equipment sold to consumers does not perform completely as advertised.

I sure hope they'll replace it even if your warranty is up, or else they won't be owning up to their mistakes.
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pdottz
post Dec 12 2006, 09:01 AM
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it's not a bug with the launch controllers.

it happens to any control out there. the wireless headset signal is just to random. from completely smooth (nice clean sync with no interference issues) to way over power (knocks controls out of sync and causes feedback through your mic)
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DoTsTeR
post Dec 12 2006, 09:24 AM
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not saying there are not problems
but quite honestly mine works great .. I also have 2 friends with and none of them have issues een when they bring them over to my house.

I have a launch system..
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The Zep Man
post Dec 12 2006, 09:36 AM
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Excuse me... but almost 50 dollars for a damn headset!? Even if it would work flawlessly, that's still a big pile of money for such a minor device.

Yeah sure, they might lose money on the Xbox 360 itself, but the accessories... damn. blink.gif
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DaShiZNiT
post Dec 12 2006, 09:46 AM
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I am one of the affected, and I hope they replace it.
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vanxman
post Dec 12 2006, 10:03 AM
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But people have been replacing/exchanging their headsets already, some even multiple times, and no joy...

What makes them think MS will replace them with something that's now working, if 2 or 3 previous sets did not resolve the issue?

Well, unless MS has brewed up a batch of "revised" headsets that they will be sending out to those with problems? Maybe fixed a thing or two??? Tweaked them somehow???
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Heet
post Dec 12 2006, 10:43 AM
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Good. Glad they are now doing what should have been done a LONG time ago. Like ya know, before the system was shipped and stuff.


After seeing the wishlist and feedback forum at xbox.com, these guys better start some serious fence mending YESTERDAY.
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Software2
post Dec 12 2006, 11:59 AM
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QUOTE
have experienced issues while using the Xbox 360 Wireless Headset(buy now - US$49.90)


Why would you put a link to buy a product in a story talking about how defective it is? blink.gif
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Gazcoigne
post Dec 12 2006, 01:20 PM
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who do uk residents contact about this??
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R-Dawggy Dawg
post Dec 12 2006, 04:25 PM
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QUOTE(Software2 @ Dec 12 2006, 06:06 AM) *

Why would you put a link to buy a product in a story talking about how defective it is? blink.gif

HOLY SHIT THATS FUNNY
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