BBC Watchdog Video about Xbox360 Ring of Death Options

[Xbox-Scene]

BBC Watchdog Video about Xbox360 Ring of Dead Posted by XanTium | February 14 00:03 EST

The guys over at kotaku.com have the video of BBC's Watchdog show about the Xbox360 ring-of-dead issues we talked about earlier today: [QUOTE] Watchdog, a British consumer affairs program, had some none-too-kind words to say about early 360s on their show last night, examining just why so many of them have broken down and interviewing customers who have had a 360 die in their arms. [/QUOTE] Full Story: kotaku.com

[lostboyz]

"When you get those 3 lights, it cant be fixed" [/british accent] obviously they haven't seen this site

and i really thought is was a chick, but they kept referring to it as a he

[_8ight]

each failure is unique and and there is no common fault? ohhh crap. every single person i know has been through at least 1 other 360 (except me), some of them are on their 3rd. amazing poor quality control and system design. however, it is a great system. damn, bit of a double edged sword.

[lostboyz]

i would be on my first except my own faults, all but one of my friends are on their first. Not to negate the problems but keep things in perspective.

[belke]

that video didn't really tell anyone anything they already didnt know (thats hard to read)... the 3 red lights...get screwed out of $300...tell us something new, like what Microsoft is going to do about it

[chalosf]

"When you get those 3 lights, it cant be fixed" [/british accent] obviously they haven't seen this site

Maybe you have not read this site....There is no fix for the 3 red lights even with there silly heatgun/thermal GPU paste etc.. tricks, people are just delaying what will eventually happen, a brick. Those are just temporary fixes The 360s were and are still manufactured shitty. I have many friends and freinds of friends with the stupid ROL, it doesn't matter if the xbox is of the shelve or 1 year old. I'm afraid to move my xbox after my 3rd one from fear of breaking again, yet my Wii i have dropped a couple of times and played the shit out of it and still works fine sicne launch day.

[Darkjasper]

LMAO, Maybe when you make a show about people getting ripped off you can make the show look like its not from youtube. Hell showing GRAW while talking about GOW, or showing the cheap screen crashes. Makes it look like they did not do any research on the issue or anything else. Complete garbage.

[Spaceman2004]

What gets me the show doesn't even know the law!

In all EU countries, you have a 2 year warrenty! It's the law!

It's just that most companies will try to tell you otherwise!

http://europa.eu/scadplus/leg/en/lvb/l32022.htm

1999/44/EC directive is what you want to read more about! And since it's a directive all EU coutries have to follow it!

I hope this helps anyone who lives in the EU! Don't forget that the EU country in question can only improve on a directive, they can't take anything away from a directive!

If Mircosoft do not replace your xbox360 with a new one for FREE, demand your money back! And if they don't do that, tell them that you'll sue under the 1999/44/EC directive! We have a lot more rights in the EU than say in the US!

KNOW YOU'RE RIGHTS! I have also emailed that show!

I'm a Brit myself!

This post has been edited by Spaceman2004: Feb 14 2007, 07:22 AM

[hawkolugy]

Its Funny I got two Xbox 360's on launch day along with five friends from school from day 1. We all play constantly not 1 single xbox has shown any signs of failing at all, and i will sometimes leave the console on for days at a time by accident. I even left it on a whole week during a vacation and it stills runs like new...oh well hope I didnt jinx myself

What gets me the show doesn't even know the law!

In all EU countries, you have a 2 year warrenty! It's the law!

It's just that most companies will try to tell you otherwise!

http://europa.eu/scadplus/leg/en/lvb/l32022.htm

1999/44/EC directive is what you want to read more about! And since it's a directive all EU coutries have to follow it!

I hope this helps anyone who lives in the EU! Don't forget that the EU country in question can only improve on a directive, they can't take anything away from a directive!

If Mircosoft do not replace your xbox360 with a new one for FREE, demand your money back! And if they don't do that, tell them that you'll sue under the 1999/44/EC directive! We have a lot more rights in the EU than say in the US!

KNOW YOU'RE RIGHTS! I have also emailed that show!

I'm a Brit myself!

I thought that it did not matter since Microsoft was a US based company.

This post has been edited by hawkolugy: Feb 14 2007, 07:41 AM

[Gnorf]

my dvd-drive broke down last week so i called them yesterday and they told ME that i had a 2 year warranty, and ups would come within 5 days to get it and they guaranteed i would have it back within 3 weeks or they would send a new 360.

a similar thing happened with my xbox and i got it back within 3 weeks after sending it, so i think they actually have a very good customer-service.

[Spaceman2004]

I thought that it did not matter since Microsoft was a US based company.

Of course it matters, you have to go by the law of the land that you're in!

[sabbath_dude]

I thought that it did not matter since Microsoft was a US based company.

Oh yeah thats right, M$ can do anything they want in any country just because they're an American company.

[Chancer]

"When you get those 3 lights, it cant be fixed" [/british accent] obviously they haven't seen this site

and i really thought is was a chick, but they kept referring to it as a he

The statement is correct. Flame throwing a heat gun at the board is not a long term cure.

In all EU countries, you have a 2 year warrenty! It's the law!

You need to start checking your facts before you say the show does not know the law, as you are incorrect.
The warranty here in the UK is 12 months .

And since it's a directive all EU countries have to follow it!

Wrong again. EU counties can not force a point of law in one country onto another just because it is part of the union. It is what it says a directive and it is not consumer law here in the UK. I somehow think the watchdog researchers would know the consumer laws in the UK.
Edit.
Found what I was looking for. I have a customer here who took Philips to court (Small Claims) over a faulty CRT in 32 WS TV. The TV was 15 months old. He even cited the old "Not fit for purpose" clause , but lost his case.
Within 6 months here you can claim a refund and have the weight of the law on your side as the onus is on the manufacturer to prove the unit (xbox, tv etc) was NOT faulty from manufacture. After that period there is no consumer law that can force the supplier to refund or exchange . They must offer a repair within a reasonable time and the consumer must not be out of pocket (phone calls, postage etc). Repairs and replacements after the 12 month warranty expires are at the discretion of the supplying dealer and manufacturer.

This post has been edited by Chancer: Feb 14 2007, 09:44 AM

[Spaceman2004]

The statement is correct. Flame throwing a heat gun at the board is not a long term cure.
You need to start checking your facts before you say the show does not know the law, as you are incorrect.
The warranty here in the UK is 12 months .

You need to know the facts mate!

Read all of the following, part 17 the most! TWO YEARS and the UK can not take away from that!

http://europa.eu.int/eur-lex/pri/en/oj/dat...7en00120016.pdf

Read what a directive is!...

http://en.wikipedia.org/wiki/European_Union_directive

the UK has to follow the directives set out by the EU! That 1999/44/EC directive was passed in 1999 and taken in place by the EU coutries by 2001. If they did not do this, they were fined!

Read Implementation and Enforcement.

Read this too http://www.consumeradvice.net/pages/consumer.htm New Sale and Supply of Goods Regulations 2002

And read this, by an English lawyer! Read the "changes" and "What does this mean to the Consumer?" parts!

http://www.lemon-co.co.uk/sale-of-goods-europe.htm

I'm sorry dude, I'm right! It's at least two years all across the EU!

This post has been edited by Spaceman2004: Feb 14 2007, 09:58 AM

[Chancer]

The warranty unless otherwise stated on the warranty card is for a period of 12months from the date of purchase. If it was 2 years an law it would have to be printed as such on the warranty information.
My 360 clearly states 12 months as does the warranty for my newly purchased Kenwood car stereo.
From the act you quote also

for the goods to be repaired or replaced free of charge within a reasonable period

Who decides a reasonable period.
I stand by by all my statements.
Yes some suppliers may back down under pressure from customers but they do not have a legal obligation to do so.
The paragraph you have stated is not a warranty period but the period during which the seller is liable for not conforming with the law. In other words if they do not fall into line with the laid out procedure. this was brought about when the consumer law changed to put the onus on the manufacturer to prove equipment as NOT faulty rather than the other way round. A customer has 2 years to take action against a company who do not conform to the relevant consumer law. this is very different from goods having a 2 year warranty.
Re-read para 17
For a clearer interpretation read this from one of the links you supplied

a reasonable amount of compensation for up to six years from the date of sale (five years in Scotland).
[b]nb - This does not mean all goods have to last six years! It is the limit for making a civil claim and is not equivalent to a guarantee.[b]

Without the part at the bottom you could be forgiven into thinking that you could obtain a partial refund for faulty 3 year old goods, but it doesn't give that as a guarantee on the goods and in reality a supplier would just cite fair wear and tear.
I am not saying that the 360 should only last a year and I think more manufacturers should accept responsibility for longer but link me to the exact para where it says manufacturers have to give a statutory 2 year warranty.
Interesting stuff indeed and like anything the interpretation means manufacturers can do as they like more or less.

This post has been edited by Chancer: Feb 14 2007, 10:12 AM