Toshiba-Samsung ODD Might Damage Discs After All - Video and MS Respon Options

[Xbox-Scene]

Toshiba-Samsung ODD Might Damage Discs After All - Video and MS Response Posted by XanTium | April 16 20:59 EST | News Category: Xbox360

From joystiq.com: [QUOTE] Dutch consumer advocacy show Kassa tested Xbox 360s and proved that the Xbox 360 does indeed scratch discs [see video below, subtitled in english] A Microsoft spokesperson says a previous statement in Europe has some "nuances" lost in translation when it was converted to English. Joystiq received from Microsoft their official statement, "Due to the fact that we did not participate in the experiment done by Kassa and have little insight into the methodology that was used, we cannot comment specifically on the outcome. While we are aware that discs can potentially be scratched through normal wear and tear, we have not received any widespread reports of the issue highlighted here. There are millions of Xbox consoles in use today and we know that the majority of our customers are having a great gaming experience. That said, it is important to us that all of our customers have the best gaming experiences possible, and these claims are obviously very concerning to us. We encourage any Xbox customer who believes that their discs have been scratched in the same manner as identified by KASSA, to contact us at www.xbox.com/support or 1-800-4-MY-XBOX for additional information. We will examine the console and make appropriate repairs if necessary in order to restore the console to full working order, as well as provide customers with information on how to obtain replacement discs should they need them." [/QUOTE] Full Story: joystiq.com

[grim_d]

maybe he shouldnt be playing M rated games then.

shame on his parents!

This post has been edited by grim_d: Apr 17 2007, 01:21 AM

[SpiderX1016]

For some reason, I thought this was stupid.

[capboy210]

Know what else is bullshit ?I take great care of my 360. I have never opened it. As a good practice I always shut off the 360 with no disc in it. It has never been moved at all when in operation. Somehow it just scratched up a xbox game disc that i just bought but it does not scratch the 360 discs. WTF? It's never even been vertical either!

I kept my xbox all sealed up just for this reason. Hopefully they will fix this problem free of charge.

[Xx The 0ne xX]

Only samsung drives have this problem? if so im glad i have a hitachi

[chocolatecheese]

It sure looks like in this video that they rotated the console while it was on and a disc was inside. Didn't they read the sticker on the dvd tray?

[Master Reefed]

"as well as provide customers with information on how to obtain replacement discs should they need them"

Thats an expensive way to backup a disc eh? send in your old disc and proof of purchase, then for 20 dollars or so well give ya a brand new one.

I'd rather have DVD2XBOX360?

This post has been edited by Master Reefed: Apr 17 2007, 01:51 AM

[luther349]

by the translation they said the kid never moved the system and scrached the disk over time always in the same spot. and by the test it showed where. and how ms was blaming everything other then the console itsself. by how the system vibrates i do beleve this can happon.

This post has been edited by luther349: Apr 17 2007, 01:58 AM

[pacmaann2]

yeah It did looked liked they moved it while it was on. I once had my 360 at a friends house, and it tipped over with a rental copy of rainbow 6 in it, same scratch. I was tripping out i thought i would have to buy a broken freaking game from blockbuster. I tried toothpaste, windex none worked. until I tried Nu Finish car wax. Amazing results. I spent half an hour just buffing that bad boy then popped it in the 360 and didnt have any problem firing it up, or playing the game.

[decapkris]

The dude carrying out the tests moved the console to emphasize the vibrations only....well thats what I thought. Don't you peeps not find it a little worrying that when you buy the mentioned dvd drive separately you there is protective rubber around the lense? However I don't think MS should be to blame on this one if i is true since they don't make the drives themselves.

This post has been edited by decapkris: Apr 17 2007, 02:27 AM

[zero129]

All them 360 circle scratches are just an ad for Halo 3, ya know why the mark looks like a halo .

BTW im just kidding.

[nyarrgh]

The dude carrying out the tests moved the console to emphasize the vibrations only....well thats what I thought. Don't you peeps not find it a little worrying that when you buy the mentioned dvd drive separately you there is protective rubber around the lense? However I don't think MS should be to blame on this one if i is true since they don't make the drives themselves.

yes he did move the console to emphasize the vibrations only, but he still did it. The sticker on the DVD tray tells you not too. He also put lots of Scotch tape on one side of the disk to purposely make it unbalanced, but I think the moving of the console was the culprit in this "experiment". It would've been a better experiment if he did not move it, since we already know the results of moving your xbox360 while it's reading. If he didn't move it, at least he'll be able to say that unbalanced disks also causes scratches (if his experiments prove so). However, because he moved it, all he can say is he has proven the already known fact that moving your xbox360 while reading causes scratches.

[lightsp33d]

No scratched discs here (Hitachi Drive) and by the time spend playing CoD3 it should look like vinyl by now

[ShadowmanX]

Few points:
1. Yes that kid should NOT be playing Gears of War, I'm fed up with Damned kids on there singing and having High pitched voices.
2. Radial scratches do happen unfortunately, it seems we finally have some reason (The Rubber pads around the Lens.) I've never had my 360 duff up disks luckally, but some aren't so lucky.
3. I would have liked to have seen a control experiment, and 2 other 360's set up in Vertical and Horizontal to remove the main reason for Radials, and just see if the radials are caused faster in Horizontal or Vertical (Or at all in the control experiment.)
4. Its a tad out of order on Microsoft to say "Ah yeah go for our disk replacement service! GIVE ME MONEY for our mistakes!", sure some gamers are to blame for duff disks, but a new deal should be struck up, if your 360 is causing the Radial scratches at no fault of your own (Hard to prove I know) they should replace the disk at the same time.

(Now just to plan that devious attack on the Euro repair center.... which is up the road )

[SpikeMage]

maybe he shouldnt be playing M rated games then.

shame on his parents!

That's what I was thinking. That kid was like 10.