Xbox Live Error Codes Options

[Simonm16]

Am i banned it fails on xbox live

W: 0000 - 000B
X: 0000 - F001
Y: 00A8 - 6820
Z: 8015 - 190D

any help will be appricated

[sammeh122]

hey guys i seem to have a few differant codes than everyone..it passes everything but fails at live. My codes are

W-0000-000B
X-0001-8005
Y-0062-0180
Z-AFFF-0016

thanks a lot for the help =D

[lunghd]

hey guys i seem to have a few differant codes than everyone..it passes everything but fails at live. My codes are

W-0000-000B
X-0001-8005
Y-0062-0180
Z-AFFF-0016

thanks a lot for the help =D

Sammeh122: My line 'Y:' is slightly different but yours is the first I've seen with nearly the same error message. Did you find an answer?:

Mine is:

W: 0000- 000B
X: 0001 - 8005
Y: 00C2 - 0180
Z: AFFF - 0016


This is a non-modified, refurbished console purchased from someone who had sent it off to M$ for repairs. Plays discs fine but cannot access Live.

Network tests all pass but fails at XboxLive:

Network Adapter - Wired - "Technical Configuration Error. Please contact Xbox Customer Support."
IP Address - Confirmed - "Technical Configuration Error. Please contact Xbox Customer Support."
DNS - Confirmed - "Technical Configuration Error. Please contact Xbox Customer Support."
MTU - Confirmed - (no message)
ICMP - Confirmed - (no message)
XBOXLIVE - Failed - (no message) *** This is where my error code matches (nearly) sammeh's. ***

Transformers or Halo3 updated console when first played - no idea what it did.

Dunno if it affects Live but I also have a used 20gb hard drive w/ unknown history.

Any input is appreciated!

This post has been edited by lunghd: Apr 24 2008, 04:12 AM

[sammeh122]

Sammeh122: My line 'Y:' is slightly different but yours is the first I've seen with nearly the same error message. Did you find an answer?:

Mine is:

W: 0000- 000B
X: 0001 - 8005
Y: 00C2 - 0180
Z: AFFF - 0016
This is a non-modified, refurbished console purchased from someone who had sent it off to M$ for repairs. Plays discs fine but cannot access Live.

Network tests all pass but fails at XboxLive:

Network Adapter - Wired - "Technical Configuration Error. Please contact Xbox Customer Support."
IP Address - Confirmed - "Technical Configuration Error. Please contact Xbox Customer Support."
DNS - Confirmed - "Technical Configuration Error. Please contact Xbox Customer Support."
MTU - Confirmed - (no message)
ICMP - Confirmed - (no message)
XBOXLIVE - Failed - (no message) *** This is where my error code matches (nearly) sammeh's. ***

Transformers or Halo3 updated console when first played - no idea what it did.

Dunno if it affects Live but I also have a used 20gb hard drive w/ unknown history.

Any input is appreciated!

Here is a bit of info i got from the tech support for xbox live
http://forums.xbox-scene.com/index.php?sho...p;#entry4259090
hope it helps =D

[exeter56]

Here is a bit of info i got from the tech support for xbox live
http://forums.xbox-scene.com/index.php?sho...p;#entry4259090
hope it helps =D

Thank you for placing a link for that post. yup, I posted that guide/advise in case you need to call us. Let me post it here again.

Hi there, I'm from the Xbox Live Technical Support Team. smile.gif

If you failed the Xbox Live test and got a Z code 8015-190D, then it means your console is automatically banned on Xbox Live and that is irreversible. No questions asked.

Z - 0000-0000 is usually just a connection issue. You should try connecting the console directly to a modem or try it at another location (like at a friend's house and more preferably the ISP should be different from what you are using) and check if that would work.

As for the Z code AFFF-0016, we've been getting a lot of calls like these over the past 2-3 weeks now. This issue is currently being investigated. If you are experiencing this issue and you are using a console which was sent back to you from repair (refurbished consoles), try the usual steps like powercycling your console and networking devices; or try a wired, direct connection with your modem (NOT routers and gateways - if you have these and cannot do a direct modem connection, open the ff. ports in your router or gateway: UDP 88, UDP 3074, TCP 3074 and also try enabling UPnP), or try connecting the affected console at a different place and location. If you are still getting the Z: AFFF-0016 status code, please call tech support and when you do, make sure you have the ff. information ready:

- the replacement console's serial number (accessible at settings-console settings-system info)
- the replacement console's console ID (same location)
- service request number/reference number of the console repair that was given to you by the hardware department back then to track the status of your repair (or if you don't have this anymore, at least kindly confirm that you indeed had the console repaired or just provide the serial number for us to track it down).

If all of these requirements are met, the issue would then be escalated to the upper management. You would most likely be asked for callback details so that a supervisor would be able to contact you as for what resolution would be reached regarding this issue.

Good luck!

In addition, make sure that you have done the ff. things I've posted above. Or at least be prepared to do some troubleshooting steps again during the call, like powercycling and directly connecting to a modem while performing the xbox live connection test. It's because it's a requirement before the case is escalated (we received a memo regarding this case that we have to exhaust all troubleshooting steps first). And to make things easier, just say yes if you're asked if you have already tested the console on another location or another internet connection.

This case needs to be escalated and an indication here is that you would be turned over by the agent to his/her immediate supervisor.

You should also have the console's serial number and console id handy in case you're asked for those information.

[BBunter]

Got my console back from the repair centre last week...just tried to go onto live and got the following :

W : 0000 000B
X : 0000 0000D
Y : 00C2 0380
Z : 0000 0000

Called MS and within 5 mins was told to return it to the repair centre. The guy said over the past few weeks they had a few consoles with this error code and was probably caused when MS repaired the console.

Looks like its going back on Monday....another 2-3 weeks

At least he knew what was going on and didn’t take me though a long troubleshooting exercise.