My gamesaves were wiped when I recovered my gamertag, and this is what microsoft had to say.
Hi,
Thank you for writing Xbox Customer Support!
I understand that your still concern with your saved games being erased after doing the account recovery. I apologixe for the inconvenience
I am sorry to say that once your saved games are erased, you cannot recover the saved game files again. We recommend you back up your saved games from time to time. If you still have further inquiries, you may call phone support. Your concern may require personal information for verification which cannot be divulged over email.
Again, I apologize for any inconvenience. Thank you for your understanding.
You may also call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we’ll be happy to help you. We are open everyday from 8am to 12mn US Central Time.
To expedite service, please provide Service Request Number 1054940269 when you call.
NOTE: You may now check warranty and repair status for your XBOX console by going online at
http://service.xbox.com/ using your Windows Live ID account.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
Sincerely,
James
Not happy....., games like oblivion dissapeared which I won't be going back to now.