QUOTE(Unimatrix47 @ Apr 1 2012, 10:49 PM)
Basically Divineo believes that if it ships you a defective non-working part... YOU should pay to return ship it. And THEN they will return ship your item at the slowest shipping method, regardless of whether you payed $23.50 for overnight.
To play devil's advocate here....
You do know that is how most companies work. From All Electronics to NewEgg to Tiger Direct to Western Digital. Customer is generally always responsible for return shipping, and they all ship replacements per their own preferred shipping method. It's rare to find any company that pays for return shipping for anything less than a total mistake on their part such as sending the wrong items.
I can only assume you've never had to return much anywhere because their is nothing unusual or non typical of Divineo's return policy.
That said, the US/Canadian divineo.com does suck for a whole slew of other reasons, and they always have, well at least for the past 6-7 years anyways (search the forums or google for user reviews). If you want to use divineo, you should use their China outlet, divineo.cn.