Well, so far my experience hasn't been stellar.
Order # 314.
Ordered Jan 6th, 2005.
Received Jan 15th, 2005.
(At the time I ordered they were houseofmodchips.com) About a week after I made my order, I hadn't received anything and had to contact them myself, only to find that they didn't have any XBox's in stock. I used Live Support, which worked quite well, but was rather surprised at how the individual I was speaking with seemed... I dunno.. not like a professional customer care rep at all... more like someone not particularly well versed at a helpdesk.
In any case, I was informed they had just gotten some in stock and that my XBox would be shipping out soon. I informed the individual with whom I was conversing (err... typing?) that I appreciated the help, but was rather disappointed that I needed to come back to them to find out that my XBox was going to be delayed. One blemish.. but it was minor, so I figured no harm, no foul.
So, I get my XBox and I'm all happy cuzz it's a gift to my 10 yr old nephew.. I finally give it to him only to find that there are NO SCREWS in the XBox at all! Well, not true, there was one screw, the one between the holder for the HD and DVD, but no others.. when we opened the box and took the XBox out, the top just about came off in my nephew's hands.
So, needless to say, I'm not the happiest customer in the world right now. I bought a new XBox, not a refurbished one, so I'm assuming the screws have to be somewhere.
I've sent an email to aplusmods to see how they would like to rectify the situation. I'll update, hopefully with good news, once they've gotten back to me.