Hi there!

My XBOX 360 died a week ago. I activated a 12-month XBOX LIVE gold membership on 01.05.2006.

Today I got a (working) replacement XBOX 360 from MS via mail (with a new hard disk). In the XBOX LIVE setup menu I have to setup my gamertag, email-address and password. I am sure about my gamertag, but somehow my email-address or password don't match...

I know that my savegames are gone forever because of the new hard disk.
But I need access to my XBOX LIVE account, so I can at least have my old achievements back and use the remaining 11+ months of my XBOX LIVE gold membership.

I tried to reset my password via the Credential Management section on the MS Passport Homepage (https://accountservices.passport.net/uiresetpw.srf?lc=1033&id=10) - but I never receive an Email from them!

I also tried to contact MS support via the online form on the MS Passport Homepage (http://support.passport.net/eform.aspx?productKey=passporteasi&page=support_home_options_form_byemail&ct=eformts) - but no reply so far either...

Do you guys have some ideas how I can get my account back?

It works now. All I had to do was wait for the password reset email to arrive

Did you not keep your old HD?

no, they asked me to send in the xbox360, the power supply AND the hard disk.

hi pcween,
i forgot my password to my account also but i also dont remember the email i used so i am very angery and confused so can you send me a message on what you did or actually what i need to do. if you can i would apreciate that very much.

thanks,
awsomefergie33