(USA) Petition asking Microsoft to Extend the Warranty Period Posted by XanTium | July 30 00:02 EST

A petition has been started on petitiononline.com by a member of the Xbox.com forums: [QUOTE] We the undersign believe that the MICROSOFT CORPORATION needs to revise the current length of warranty on the XBOX360 videogame system. At the present time XBOX360 owners within the United States of America are only protected by a three(3) month warranty period through the manufacturer(Microsoft). This length of time is not sufficient. The minimum warranty period should be one(1) year for all systems. Our backing for this claim comes after large numbers of consumers who purchased systems, are now experiencing defects with the product. These defects cause the product to become un-operational. The company (MICROSOFT) has only been replacing system up to 3 months old with either a)new systems, or b) "refurbished" systems. After the 3 month period consumers are expected to pay between fifty(50) and One Hundred and Twenty-Nine(129) dollars for repairs. This warranty is outrageous, and is in place to protect the company and a product that is obviously inherently flawed. Many consumers have had units replaced 2 or more times, in some cases upwards of 5 to 7 times, within the past 8 months since the system launch. We the undersigned are DEMANDING that MICROSOFT re-evaluates and amend the current warranty and make a new warranty retroactive so all past consumers are covered. At this time we are seeking replacement systems for ALL consumers who are experiencing defective hardware. [/QUOTE] If you are a North-American customer and agree with the petition, feel free to sign it here[petitiononline.com]. Europeans already get a 2-year warranty enforced by EU-laws and Australia gets 1-year.

I thought "unnofficially" they have extended it to 6 months?

hmm we should make petitions for games we want backwards compatable.....

yeah they shoud extend the warrenty because my little brothers 360 is starting to crash and he cant get if fixed because it was a christmas 360 (bought it after christmas...)

http://www.xbox.com/en-US/support/familyse...es/warranty.htm
says 90 days.

MS never said anything about 6months.

Mine still works but i hope they extend it to at least one year.

well you can buy a 1 year or even 2 years from MS. for 40 bucks i think. this is the usa you whant a extended warrenty you have to pay for it but dont go getting that best buy bs get the one from MS. buying a system at launch and not getting at least a year on it is your own dammed falt knowing they would have defects out there.

should ms warenty for them for a year out of the box yea probly but that would hurt there console saeles if they did. the only 360s selling now are probly people from christmas rebuying them lol.

did i say everyones 360s would melt in 6 months time i shure did and look what happoned they did. the system runs 2 hot plain and simple its to mutch power in to small of a case thers no way the heat can get out of the system fast enough. the 360 need to be redesined not sold. it needs to be bigger or the system needs some majer cooling systems put in but that would make it to loud. and untill a redesined 360 is done i will not wast my money on it. i pretty hate both ms and sony there both putting way to mutch shit in there systems and packing them way to small. a laptop has better cooling then both of those systems.

every dam problem with a 360 is from its heat issues you system doesent need to meltdown to have a problem. from running hot like they do that can couse anything from lockups system crash to a total meltdown. itmigh happon in a week it might happon 6 months from now but as everyone is quickly lerning they evently fail due to meltdown.

but sence people are sheep and will buy a 360 no matter how many desine flaws it has get that dammed 2 year warrenty couse your going to need it. unless you dont mine paying eveytime you system melts.

i thought petitiononline really actually does nothing and so it is pointless..... ?

WoW. I bet japan gets 5years.

You're right.

Didn't someone do the same for the THompson drive and get like 18 000 signatures?

Did it do anything, not at all. Trust me, MS gives you 90 days for a reason

Just buy an extended Warranty from the store you purchase the system from for god sakes, it covers a minimum of 2 years and no shipping hassles. Just bring in the system to your local store.

Plus most stores cover all the accessories that come with the premium system.

All this for the price of a game

Instead of buying an extended warranty through MS, just buy the 360 at Costco. They take anything back no matter how long ago it was purchased.

for $59.99 you can get 2 years of warranty with MS ,yes look inside, there's a big paper in the box that the 360 comes , mine doesnt have warranty cause i dont need it and plus i opened it , my XBox was bought in 2001 , never ordered warranty and is still alive and kicking next to my alive and kicking XBox360 from Nov 21 2005.

An extended warranty would be nice but i dont think this petition is going succeed. Why is everybody complaining about the 360 anyway. So many people are saying that the 360 is flawed and wasn't ready to be released but i think that the numbers have shown that the 360 actually has a better failure rate then previous consoles. My 360 has never had a problem and hasnt ever locked up once but my PS2 froze quite a few times and had plenty of disc read errors. My 360 even sits ontop of my amp wich almost gets too hot to touch. I noticed that a good majority of the people complaining about the 360 dont even own a 360! Back on topic, i think alot of big retailers can be persueded to take 360's back and get them replaced even after the warranty. I didnt sign the petition just because it said that the "360 was obviously a flawed product" when it obviously is not.

Well ... yeah ... if you get a 90day warranty it's indeed smart to buy an extended warranty.
But that's not really the question here.

Do you think it's OK for a company to sell a 400usd device and not even wanna guarantee it's gonna work for 91 days?

Comparing it with the Xbox1 makes no sense here ... the Xbox1 (except PSU) is rock solid ... unlike the Xbox 360, which has lots of issues ... much more than MS wanna admit.

come on this is not news.... this is the same website that I can start a petition if I believe it should be ok to wear the same stinky ass draws for 5 days straight... if you want a long warranty buy one... and just because this petition starter says there is a problem everyone is going to say O myyyyyyyyyyyyyyy mine didn't break but there must be a problem let me sign it.....



this damn site probly sells email addresses for money.......

now im not upset about the petition Im upset I didn't come up with this fucking scheme...

sign today proudly

Petitions are a waste of time. I've never had a petition I signed work. Also understand that M$ is in it for the money, why would they extend to a YEAR? If anything they'd extend another month and that's probably all you'll get out of them.

Well it does explain the price difference with europe though (in the Netherlands we get 1 yr warranty if I'm not misstaken and in Germany they'll probably get 2 years).

If you calculate in the US price + extra warranty it's probably the same price.

worth at least signing... #445!

not that MS doesnt already know, but with enough sigs, maybe theres a 0.0001% chance they might up it a little, right?

i think 6 months should have been bare minimum.

They should make it all the same for all the countries really.... I mean its 1 year in the UK (probably due to regulation but still)

Well in US they have cheaper price, so in some way it's only fair. But MS probably just doesn't want to increase price even more and like this it "looks" like it's cheaper.

As some others have noted, these petitions rarely ever do anything. MS knows of the problems for long time, yet they dont change their policy, you think a petition is going to do anything ?

Specially one that "DEMANDS" something from a major corporation.

I know it sucks only 90 days, but if you ever did any QA work, or took some clases in a technical school you would realize the math and statistics that goes behind setting the warranty period. Its done so that the majority of units that do fail are covered, usually in the 95 or 96.5% range, under their testing scheme.
Surely they dont test the units inside cabinets, or with the PSU covered (ie heat issues) which is where people are having the problems, this would increase the defective rate.

Maybe it would be more reasonable if the consumer pays for shipping, and then MS fixes it for free (within 2 years or something long).

In the end, its all about $.

We need to get some european laws up in the USA for warranties. Bill Gates probably knew the 360 was gonna meltdown after 90 days. But yeah, M$ isn't going to do anything. A bunch of customers are mad, they still have a ton more.

good luck with that petition

....This is pretty pointless.. but I signed it anyway.. heh.

From the 'privacy' policies of petitiononline.com:



They say nowhere that they do not give away your e-mail address or simply offer it for free to a "business relation". The fact that they also register IP addresses is also interesting.

Sure, sign and help the spammers. And lets just face it, MS won't even care. Just a bunch of (mostly anonymous) people who sign an online petition without a guarantee that every vote is from a single individual from the USA. This will only provide a good laugh for one day in Redmond.

Europe does not get a 2 year warranty at all, Germany does, and fucking Germany isn't the whole of Europe you fuckin moron.

In the UK all companies have to supply a 1 year warranty on pretty much everything that is sold here (there are exceptions). What alot of people over here dont know though is that under the "sale of goods act" certain types of items (consoles being one of those) can be expected to last up to 5 years, and at anytime during that 5 years you can expect to get the item repaired or replaced (at the manufactures cost), and if that is not possible you can get compensation for loss of use, or in some cases a refund.

I think it would be a better idea to sign a petition to change the state laws and create a required minimum waranty period.

I strongly disagree with the extended waranty plan purchases. I think that is the bigest scam. Best Buy and MS probably make a huge portion of their profits from people buying the Extended Waranty plan. I mean hell, have you ever tried checking out at an electronics store without having an employee try to shove the extended waranty plan down your throat? Do you really think they do that because they are so genuinely concerned about the life of your product?

loool americans are so fcuked loool sorry to use that word but we europeans will always thnk the e.u for this thxs e.u i luv u LOOOOL

not so genuninely concerned about you, but there back pocket. remember theres not going be any profit on the console itslelf if there is its gonna be very little. if i remember my sales training it was something like 40-60 % profit margin on extended warranty's, then you slap on the games which is usally 25-50 % profit margin, then some accessories another 10-20%. then again i wouldn't say the extended warrantys are useless either just before the extended warranty runs up push the console down the stairs or somthing and get a full refund.

Gee slightly of topic I had an £850 laptop for my 18th birthday (AMD 64 3200+, 512MB, 40GB HD, Radeon 9700 etc) it was a really great birthday present and lasted well for one year (we get one year standard warranty in England). Now 2 months out of warranty in Feb just after I was 19 it stopped working. It wont turn on no lights nothing. I've been advised it might be the motherboard, the repair could be up to £300-400 if it's the motherboard, Fujitsu Siemens want £100 to just look at it.

We tried to threaten Fujitsu Siemens with Sales of Good act but it didn't work (electronic items should work up to 6 years after warranty in a usable state in England).

Same goes with the X360, but you guys should thank your self lucky as a Premium X360 is only £280. Look at my laptop, it's now an £850 paperweight, life sucks, you cant do anything against these evil corporations you just have to get extended warranty and live with it.

I wish I did.

for that laptop if its not powering up i dought its the motherbord. even if the motherbord was fryed it would still at least turn on. probly a powersupply issue or even something as simple as a broken power switch.

as for the guys saying extended warrentys are a scam your right best buy has a huge rep for scamming those never ever buy a warenty from them. get it from M$ couse at least they will honer it. do they make a profit from them in a normal case i would say yes sence products rarly fail in a year. but as for the 360 its worth every dime couse those have a high failer right and seems to be climing fast and not even a year has passed. and no you dont get charged for shiping on a warrentyd product in most cases this incuds the 360.

its also true consoles are supposed to have a live of 5 years couse thats when the new gen stuff starts coming out. i dought any 360s will last that long. what needs to do is get in some majer shit for relesing a defectiv prufduct there not recalling in the first place. but m$ has money and good bribes im shure they bribed there way out.

even your laptop failing in a year isnt normel. but it did sound like a cheap one 800 for a laptop with that kind of eq had to be built cheaply. Fujitsu Siemens go figure. next time pay that extra 100 for a qualty built system.

Too bad online petitions doesn't go anywhere. What we need is a class action lawsuit (and most likely there will be one) though I'm sure the lawyers and plantiffs will then agree to a settlement of like a 1600 marketplace card for everyone that bought a system before a specific date (something stupid...that hardly covers the cost of a new system)

you are paying about the same price that we pay for an xbox and a 1 year warranty. how are we fucked we have a choice to get the warranty or not get it.

store warranties can be a waste sometime, like if you get best buys warranty, then they only replace it once, MS is better cuz they will replace it 100 times if needed.

Also if you people were smart, if you dont call it in till it breaks, then your warranty starts once you call it in.

Actually ... EU laws mandate a min. 2 year warranty on consumer goods.
No idea how UK implemented it, but that's the EU directive. (maybe that EU directive didn't pass as law in UK yet?)

http://europa.eu.int/smartapi/cgi/sga_doc?...;model=guichett
http://europa.eu.int/smartapi/cgi/sga_doc?...;model=guichett

We should get some sort of petition for some decent games to be released on the console

But then again, petitions don't really do anything..

LOL... MS should just sell the console at $460 and include a 1 yr warranty then people would stop complaining...

As others have said, this petition is pointless.

The "question here" Mr. Xantium is actually "is this news?" and the answer is "no."

I never thought X-S would become this 'cheap' of a news site... But hey, I got a solution:

I think I'm gonna make a petition for X-S to remove this as a news item and just have it as what it should be -- A forum post at BEST. Who's gonna sign?

I sighned it and don't even own one and I was not aware it only had a 3 month warrenty till I seen this post I have not got a 360 yet or even bothered becuase of the issue's I see all over about them and now I find that they only give 3 month's and not 1 year like I had assumed like all of the other classic console's so now this give's me even more of a reason to delay on getting one and waiting till they come out with a revised version that work's like a $400.00 machine should

That statement is false. A fried motherboard should not do anything when turned on. This can be easily tested on a pc but I'm not sure of a laptop as I've never taken one of those apart.

I got the 2 year from MS... already used it for a PSU - but I signed anyways - as far as in store warranties go, I pretty much always get ones on the stuff I get from Best Buy - they'll damn near take anything back

ive got a cool halo fan site, can we post that as news on the front page?

How about instead of demanding an extended warranty so you can send your console in and wait until you get one that works, we demand they fix the console instead? This seems like a much smarter alternative and much more likely to take place. Hmmm let's see, remove the insulation between gpu and heatsink. Revise the way the solder is flowed to the ram chips. Maybe bump the exhaust fans up a few hundred rpm. That should fix most of the problems.

Why petition MS. They are only getting away with what they can.
The petition ought to be to whoever in government in the US deals with consumer regulation and protection, to get the minimum warranty period on anything like this to 12 months.

Seconded. 99% of the time a company tries to do the minimum it can do to adhere to laws, unless it's something that can be a huge selling point (i.e. warranty for hard drives). Hell sometimes MS don't even adhere to laws (See: EU), how can anyone expect them to go above the minimum warranty?

...and Europeans call the Americans stupid...

i'm just curiouse ast to how these people use thier consoles.
I got mine on launch day (manufactured in october before launch) and still haven't had any problems, and the damn thing is on for at least 6 hours a day, every day since launch, am I supposed to believe that my living console is a rare exception?

maybe i should stuff my 360 in an acrylic box with no ventilation and throw a towel over the psu,.. then it might fail. don't these retards realize that electronic equipment needs room to breathe? Or maybe they just jackoff into the ventialation while playing doa4 and rumble roseses xx.

I can't wait to see all the pstools bitching that thier pos3 melted in thier entertainment stand and sony will not even honor the initial 90 day warranty for people that live in the US


I can't help but to agree with the others that this is not news worhty fot the X-S front page,...but then again there is so much negative news about the pos3 that xantium couldn't help post the one thing he could scrounge up to have some 'bad news' for the 360 camp

perfect solution...

dont buy a xbox360!! there crap! no games that are worth anything let alone the 60 bucks there asking for them...

even with the firmware mods available its still not worth doing cuz theres no games out there that are worth even copying!!!

IMO

i rightfully respect your comments...

Apparently the US warranty period was extended to 6 months. I called MS cutomer service and ask them when my warranty expires on my Xbox 360. They told me I was covered until October 2006 and I purchased my Xbox 360 April 2006. I can purchase the extended 2 year warranty anytime before October 2006 if I like.

Call 1-800-4MY-XBOX and ask them yourself if you dont believe me

This is THE chief reason I took back my 360 without even opening it. I heard about all the problems and the fact there was a clearly stated 90 day warranty. Look, this is MS business. By introducing the console at a cheaper price helps them out, not the consumer. If they had included a year warranty, the price would have been more. Positioning itself closer to the PS3. They also reap the rewards of service income. Their marketing hook, line, and sinkered a lot of folks. I, fortunately "wiggled" off the hook. I brought it home, looked at the pretty box, looked at my girlfriend's dead $30 Cyberhome DVD player (90-day warranty), and realized how upset I was when the $30 cheapo player died 5 days out of warranty.

Don't get me wrong.....

I have owned five Xboxes. Some untouched and some modded. I have spread the praise for the Xbox. I didn't even get to have a bad experience with the 360 and I have steered everyone I have met away from it. The price is too high for a 90-day warranty, especially with all the launch problems it had. It was rushed. For god sake, the kiosks were crashed in the stores. I don't even think I could recommend buying the 360 if it were $200 with a 90-day warranty.

I am sorry if I have offended those who have broken units. This is more of a rant than aimed at my fellow Xboxers. Unfortunately, I will stick with my Xbox until the price comes way down or parts are cheaply available.