Microsoft now receiving 2500 broken 360s per day in UK alone? Posted by XanTium | June 26 14:26 EST | News Category: Xbox360

From 360-gamer.com: [QUOTE] According to Lee Sherman (Gamertag, Toxic Daywalker), who sent us details of his horrible experience, his Xbox 360 had been sent to Prague for repair, which has extended the repair time considerably. Lee even claims that when he asked to speak to the repair centre direct, he was told this wasn't possible because they don't have phones... However, using a directory enquiry service he was able to obtain the number for the repair centre, where he was shocked to learn that his console was actually in Prague, not Havant as Microsoft customer service reps had claimed. Additionally, the call to the Havant repair centre revealed some other worrying stats: "A shocking statistic we found out though is that between 1,500 to 2,500 consoles get sent to Havant by three UPS lorries per day, to then be shipped to Prague for repair," Lee told us, going on to add, "[We] phoned up Nora the [customer service] supervisor again, who then admitted my console was in Prague and hadn't been looked at yet - she seemed amazed that we knew!" Comments from users on the Xbox.com forum reveal similar woes, and some have also discovered their consoles are indeed in repair centres outside of the UK: "I just spoke to the customer support people because my 360 has been gone since the 8th of June," says forum user, LordBrown in a post dated 23rd of June. "Apparently because of the backlog in Havant they're sending 360s to repair centres outside the UK! And that because of this Microsoft are legally allowed an additional ten days to get your 360 back to you." [/QUOTE] Full Story: 360-gamer.com

dang....thats alot of broken 360's

I bet most of them are banned 360's with people doing a bit of fraud

The XBOX 360 is by far the worst manufactured game system I have ever seen. Microsoft did a shit job in manufacturing it, I am not the least bit surprised by these statistics.

I love my XBOX 360 and all, but this is rediculous...

Or a banned 360 with 3 red lights, a swapped out Ben-Q drive, swapped failed power supply and stolen wireless controller

M$ got Pwned

ok, now that is just not true

transit vans excluded.

Lol. Now that would be something I would like to see.

This is some bad shit when they have to ship to another country in these kinds of numbers per day just to cope with the backlog of repairs.
It's gonna get to the point where folk are too scared to switch on their 360, never mind play games on it, as these things are that shoddy.

there is nothing wrong with the xbox 360
there is nothing wrong with the xbox 360
there is nothing wrong with the xbox 360
there is nothing wrong with the xbox 360
there is nothing wrong with the xbox 360
there is nothing wrong with the xbox 360
there is nothing wrong with the xbox 360

I think maybe that'll be my new mantra , I think if I say it enough I'll start to actually believe it.

My 360 never broke, but then again if it did, I'm sure theres a way to fix it that is under $140 or whatever how much it is to ship it to M$. Only thing it, M$ dosn't provide troublshooting guide for these things, and if they do, its complte BS like "check to make sure it is plugged in" or something. Only troubleshooting guide is here on xbox-scene or some other related forum/index....and thank god for them

Does Microsoft actually "fix" anything when they get these broken consoles?

Ain't that the truth.

the only problem i'm having is occasionally... when my 360 is verticle, the dvd drive won't eject.

OK. this is disturbing. Like someone posted, how many of these are bricked consoles due to hacking? I own TWO 360s. One PRO and one USED CORE I bought off ebay. The CORE came with no power supply or controllers. I managed to buy a used power supply off a buddy of mine and it's been running fine for 2 months.

I really find it hard to accept these stats. It's really a tragedy for all these people with bricked consoles. However, I have no sympathy if you bricked it because you were trying to flash it.

M$ replaced mine for this.

i think its something to do with the amount of time the box is used
i usually play no more than 4 hours

the last few weeks ive been playing forza and dirt for 10 hours plus

downstairs console 3 red lights
thats gone back for repair (god knows how long it will take)

the upstairs one is now downstairs and after about 8 hours playing last night
it hard locked up and graphics where fecked up slightly in the dash after a reboot

its fine now it has cooled down
but if i keep playing 10 hour sessions this is going to die to

put forza 2 on for 10-12 hours a day for the next week or two
i bet your 360 dies

these things arnt cooled enough for prolonged game sessions

lol that's more 360s than they sell in a week in Japan.

thats like saying i can buy a car but can only drive it around town. If i try to use it ( drive it ) out of state then i Risk blowing it up!
but the ENGINEERS THOUGHT OF THAT they know how to keep the engine and moving parts cool. They learned from Trial and error. This is the second game console from M$ they are far too worried about security, and money, than to worry about US and our wants. Hell if it werent for us gamers then the 360 wouldnt make as much.

but if i cant play my game system for more than a few hours, then they should of put that in that 1 page book they call a manual.
Note: if you play for more than 5 minutes on your brand new state of the art NEXT GENERATION game system, you risk blowing it back to nintendo land!

To those who have Bricked consoules due to modding. TOO BAD SOO SAD SUCKS TO BE YOU!!! for the others due to m$'s last dash update, Im sorry. for those who are under 18 and toss there counsoles around like its just a toy, sucks 2 b u.


xbox 360 = babysitter for under 18!!

Those numbers seems pretty hight, but I have absolutely no idea if they are accurate or not and I don't want to pretend to be an analyst and start pulling numbers out of nowhere. Seeing all those people on theese forums having problems, the issue must be bigger than MS wants to admit anyway.

I don't really think its the playtime that decides when the console is going to break, imo it's more of having bad luck and getting a console with error-prone hardware or not. I tend to play rather much and its not seldom that I play for 6-10 hours straight. My console is now ~10 months old and still zero problems here (knock on wood ).

What I mean is that I believe the manufacturing process isn't good enough, perhaps they use lesser-good components or something. So either you get a console that will break down due to low quality, or you get a good console that will hold for the entire lifespan, regardless of how much you play on it. Anyway, thats how I see it.

This doesn't surprise me at all, I don't know anyone who hasn't had to get their xbox replaced at least once. One of my friends in on like his 7th.

I smell bullsh*t. Microsoft doesn't ship your own console back to you. They send you another refurbished unit that's already been fixed. No reason for him to track his console to other countries.

What's up w/ all of these 'holier than thou' turds that keep bringing up bad-flash bricked consoles? I'll guarantee that 90% of the people that flashed their DVD drives, completely destroyed their MS hologram tamper indicator. It also seems that MS could have a pretty simple test to find out if the drives were modded/switched or a way to cross-reference the ban list for that 360.

Everyone that modded their DVD firmware, knew that there was a good chance that their 360 would get banned. I haven't heard too many people whining about it. On the other hand, I have heard many people whining about their 360s failing.

I highly doubt that the recent wave of bannings has really affected the return rate of broken 360s (the 5% that MS claims is just criminal). They are flat out lying when they say that the return rate is similar to the original Xbox. Maybe we should all write our congressman, or file a motion with the freedom of information act. It just sucks that they got me sucked in with Halo 3...... bastartds.


I concur.

As is your spelling. I'm sorry but if you're going to insult someone or something, make sure you don't make yourself look stupid in the process.

All of this is anecdotal (as much as I hate using that word) and unless some official watchdog does a report, we will never truly know the real rates. I had Sony feed me a 5% line on a Surround Sound system of theirs that was a hunk of rubbish. More anecdotes for you

If you want more anecdotal crap, I have not had a single problem with mine and I have been known to play GoW for more than 12 hours straight, heck I've even fallen asleep drunk with the thing on and woken up hours later to people cursing at me for hosting a game and not starting it

no they repair your console in the uk now

mine is being repaired as we speak (or on its way to east europe))


i presume because they are worried about banned 360's

suits me though as i have 28 live games tied to my box
also i dont want some spotty 16 year old's battered system

This is what happens when you change the hardware so much you dont know wich way is up. How long has the system been out now, damn this shouldnt be happening. How are they gonna get there 90 million new customers if this keeps happening.

Uh oh this doesn't sound good news. I just bought a 2nd hand premium off ebay earlier today... now i hear these stats. Never had a problem with my 1st 360 but i think the first thing im gonna do when i get this one is apply some AS5, just to make sure.

MS better do something quick about this or it could end up a PR nightmare. This article speaks of a 30% failure rate which is way more than what MS claims.
Retailers Claim 360 Failure Rate Is Over 30%

i may be lucky... i've had my 360 for 7 months and never a problem
and its been run with varying time scales 1-8ish ours
it doesn't seem to be as loud as people complaign as well

-personally i keep it flat in a well cooled are without any blocked vents... call me crazy but its worked so far

i always wondered about the whole flashing thing, i keep track of it and the tutorials that show how to take apart your xbox don't seem to have a protective sticker like the xbox 1 had... true? falses? who know, i got a 2 year warranty and no way am i messing with the 360 till that expires

a 30% failure rate is pretty hard to believe

Heh, I thought the PS2 would go down in history as the worst built, but apparently Microsoft tries to out due Sony in just about every department. *Tips hat to M$* Congrats, because of you I'm afraid to use my 360 until I do some cooling modifications to it! Pfff, and as irony would have it, that would technically void my warranty, had I not already opened it for other purposes.

~Jason

You know, it takes a really sad person to insult someone else on a forum because of one incorrect letter.

Oh yeah and by the way, if you think i'm stupid, maybe you should see what I have contributed to the scene.

What have you contributed?

/rant


On topic though, the XBOX 360 really does have a poor mechanical design, anyone who says otherwise might as well throw their money out the window.

...thats a lot of brown. lol





I don't believe start and stop times were mentioned in the article. And I don't believe it was stated as being a constant flow for a month or even a year.



So is what you posted. =)

Failure rate over 30%?

No way... here's an idea:
I have 4 friends I can think of right now who have a 360, plus me, and only my 360 and one of my friend's have broken... 2/5 = 40%.

I don't think I proved my point...
But it's still worth it, or at least for anyone that really likes their 360. I'd buy a 360 even if it cost $600 at reg retail now (if I didn't already have one).


Seriously - are there hobos working in the 360 factories wiping themselves with spare motherboards instead of towels when they wash their hands?

My first 360 (launch system) is going strong with 15+ hour marathons on a regular basis... and I do leave it on with FFXI overnight on a regular basis. I bought a 2nd 360 on eBay that was already broken... I don't know if that counts though. My replacent is fine though.
However, one of my friends had his break. It makes me wonder... is there anybody that isn't a shuting that doesn't at least know someone who had their 360 break?

It was meant to be unlike that fass of an article touting hearsay and gossip like it was fact

As for the figures, that wasn't my point : I was just extrapolating them out to show how ridiculous a claim it was. Like I say: gimme 1 hard fact. Just 1. Like 'N' xbox 360s have been returned to M$ since 'D' date, of which 'X' had the 3RLOD problem. It would appear right now that anyone can say what they think N/D/P are and state shit like 'it (failure rate) MUST be more than 30%'. Besides anyone who states a M$ employee told them that 2500 360s are arriving daily in 3 UPS trucks is full of shit ....

Anywho the saga continues ....

I live in Havant, they fix the 360's down the road from me. You see at least 2 UPS vans going in.

Don't suppose they could be delivering parts / equipment?

Nope! Filled to the brim with broken 360s

**EDIT**
Sorry, didn't mean to sound dismissive.

I think its way bloated too, but I also think its the worst peice of hardware that Ive ever witnessed. Makes the launch PS2's look like dream machines.


You can bet I'm going to give Xbox 3 some breathing room before I go out and slap 400$ on it. And it better come with a damn good warrenty.

I had 3 x360.First x360 worked about 5 days and (3RLOD), then I bought another one, it worked 2 days (Black screen), I sent it to market (They changed it for new x360).
Thrid x360 worked 6 months, then it had 3RLOD. I fixed it with x-clamp replacment. Now it works ok.
X360 is great console if it works, but x360 is too overheating.

Mine worked fine for 11 months, then just died.

Sent it in on 22 May, and still no news... That's more than a fricking month!!! And well over double the quoted "expect it to take MAXIMUM 15 days to fix/replace" .

Bastards!

This happened to me , and i marked mine before i sent it away , and sure enough i didnt get that 1 back ....I tried complaing but it all fell on deaf ears , had it another 3 mths then 3 red rings , so sold it as scap and bought a new 1, now on the 1st. 360 played like 8 hr sessions and loved every minute of it , but now have cut it down to 4 hrs .

2nd 360 ive had over a yr now and running fine touch wood, and ive also saved enough to buy yet another 360 , but i damed if im not going to wait till they atleast put a new chip into them .... as soon as it shows signs of lag i turn it off , in the summer when its hot i use an external home cooling fan direct onto it lmao cause i do think most the problems are caused through over heating .

Now my mate has his flashed and goes onto xbox-live and yes he did get caught and banned , but now he;s back on their with another flashed 360 .... and loving it .... he will get banned again -at some point- but he will go to ebay buy another flash it again , i think he has every 360 game out near on , and flashes for cash . Afull blown pirate sticking 2 fingers up to MS.
I use him to try out alot of games and if i realy like them and think their good i go and buy the game .....he thinks im mad by not let him flash my 360, I wonder what he will think when the police knock at his door 1 day
point being here hate them or love them but you just gota have a 360 ..... Iv'e not regreted paying for 1 game ive had........but I do wish MS would look more into makeing a decent machine

Here's a scary thought, what are we all gonna complain about if M$ fix the 360's problems? I hate to admit it but in a weird way I kinda like fixing ROD consoles and moaning about the crap design on these forums... it's become a hobby However, I will be relieved for the people who don't know how to fix them. The average consumer deserves more than this pile of junk.

As far as failiure rates... I could never be made to believe it is only 2%, i've seen one too many dead consoles.

Just called the UK support line and they're quoting 25 days turnaround



25 DAYS !

Everyone keeps complaining about 360 deaths... fair enough, but are any of these failures the elite????

Just wondering if M$ has resoved a mojority of the issues with the elite?

Mantis

i agree...



that's hilarious...


my 360 is absolutely fine - the only problems i have ever had was some red lights on first boot only while using that nyko intercooler - without it no problems whatsoever. and mine sees a lot of playing time with H2.

bottom line - the 360 failure rate is higher than what MS states, but far less than what the "media" reports...

<<Censored & Reposted as original post broke forum rules>>

2500 boxes a day? so that's 75,000 a month, 900,000 a year. ******!!!! that's almost 1/11th of the worldwide sales since launch being returned in the UK alone ... in one year. So if that rate is represenative worldwide (EU, USA, JP) then that's roughly 3+ million boxesa year or something like nearly 9 million since launch. Errrrr ... so out of 11 million sold so far only 2 million still work. **** ***!!!!!!! Yeah, I've got gullible written all over my left testicle....fire away. Oh not to mention he apparently got this info of a loose lipped M$ employee??? Can anyone say "sensationalism"

And that article about 30% failure rate based upon some ****** who wouldn't even tell his name (wot the **** is he scared of? M$ gonna beat the **** out of his dog or something??):

According to an EB Games store manager, who wished to remain anonymous,

"At one stage we were getting calls everyday however this has slowed down. The failure rate must be well over 30% which when you look at a PC or iPod the failure rate is less than 2%."


Jun 21, 2007

Oh yeah, we had quite a few calls at one point so THAT PROVES WITHOUT A DOUBT THAT THE 360 HAS A FAILURE RATE WELL OVER 30%.

I trust these ***** about as much as I trust Sony to live up to their hype.

Personally I've had 4 360s and all have worked perfectly since being purchased. Why 4? Some ****** wild multiplayer with everyone on their own HD display. SWEEEEEEEEEEEEEEET.

Guess my point is : I'll start listening to this **** when someone comes along with 1 hard fact. Not some snotty nosed punk whose made store manager saying the failure rate must be well over 30% coz he feels it in his ****** bones. Or anyone who claims M$ told them in a phone call. Nuff said!

BTW that website has a space that anyone can goto and report they had the 3 RLOD. How many people worldwide have registered their 360 as broken to date ...... Don't know? well on this website 5,295. So that's just over 2 days worth then. ****** attention grabbers. If the number was 220,000 then that would be their iPod/PC fail rate of 2%. I ain't even gonna work out how ****** low a fail rate 5,295 is but they are asking you to belive that 44 times this many people with 3RLOD havn't bothered to log it. If i had a 3RLOD console I'd be looking all over these types of site and would most definately logged it .... with a 2% fail rate 5,295 people logging their broken 360 makes that a **** poor 2% of THESE machines that people bothered to log.
OH MY ****** GOD!! CALL THE WHOLE PRODUCT BACK!! WHAT HAVE M$ DONE??? Where do these websites find these ************?

Gotta say it's a good laugh as articles go though.

Crikey thats amazing!!!!!

I could care less about what you've contributed to the scene. I'm sure your contributions are great and all, but that should not excuse you from taking the time out to check what you're writing. Heck, get yourself Firefox as it will save you checking yourself with the inbuilt spell checker. Let's not get all AOL up in here.

You forgot to mention what you have contributed to the scene. Until you prove your worth having around, you should shut your mouth.

In any case though, it's irrelevant that I failed to spell one word. Get over yourself, and get off your soapbox about proper spelling in a damn XBOX hacking forum.

P.S. Saying 'heck' not only makes you sound redneck, it's also improper English.

I love my 360 and all but I can never convince my friends to buy it because of this... Come on microsoft, back me up.

Well, I just joined the 3 Red Lights of Death club.

I camped out and got my 360 on launch day. Looks like I'm gonna be buying another one sometime in the fall since I won't have the money till then. Dammit.