QUOTE(sabbath_dude @ Sep 27 2007, 06:23 PM)
The retailer is responsible for sorting out manufacturers warranties up to 1 year from date of purchase. You can just take the console back to Argos with original receipt and get a new one there and then. No need to call M$ and have them mess you about for a few weeks
. If you're lucky you might get one of the newer HDMI models that are starting to appear.
Apparently not. The console failed completely 48 hours after the first ROD, so I took it back to Argos who refused to have anything to do with it. They claim to have been instructed by M$ not to exchange any consoles and they gave me the support phone number telling me it was up to me to sort it out with M$.
Obviously I am less than happy about this. The first year of warranty is between me and the trader, NOT the manufacturer! I called Argos customer services and complained and they said they would speak to the store in question and call me back. That was this morning and still no phone call. I plan to go to Trading Standards on monday for advice before sending it back to M$.
The best bit is I went to my mates house last night and he had the ROD during the week, took it back to Game Station who gave him a brand new console there and then!!
On the up side I have a fantastic girlfriend who went into Game Station herself, told them about the carry on with Argos and they they sold her a used Premium for a hundred quid! Console only, no cables or HDD but its got a years warranty with the store.
In short, do NOT go to Argos to buy an Xbox, because they will do nothing for you when it fails.