I placed an order with these baboons on may 3rd, my chameleon chip got shipped out on may 23rd, and their "priority shipping" which is supposed to take 3-5 business days yet, has taken 19 days and still I have nothing. When I call them to find out whatís up, they gave me an invalid tracking number, and upon further investigation, they realized that the part was shipped from Canada, to the states, and back to Canada (where I live) and they claim that this makes shipping faster. (riiiight..) Additionally they can't track anything they ship, and the client has to wait at least 11 business days before they reship, or can investigate further (I call it lazyness personally they just don't want to be bothered to check until someone screams)
This company is SO small they only have one customer service rep. Additionally, when I called in today, the woman I was speaking to had no supervisor, and I have to call back for the 9th time tomorrow because they only have one supervisor as well (this is what they tell me every day, "call back tomorrow")
As a gesture of goodwill I asked them to simply overnight ship to me, but, of course they have no idea of customer service either, so they just kept on parroting to call back tomorrow.
As I enquired about the company more I found more and more lies. The rep didnít know who ran the company, didnít know the trade name for the company, didn't know how long the company had been in business for. The killer is that it's a family run business (or at least it sounds like it) and the rep there claims to have only been working there a month.
If you read their help forums you'll see more of the same thing, DELAYS..
Right from their forums:
"We did not receive that shipment, so yes I guess there will be even more delay. Sorry about that." (and this isn't my order either)
CLEARLY this company has no idea how to be run, and it's just blunder after blunder.
Does anyone know of a REPUTABLE company I can deal with? These clowns are ridiculous. I'm looking for the chameleon chip and thus far, I'll take a refund from these fools and order somewhere else.